Terms & Conditions

Last Update: 30 September 2025

Welcome to Qwixby, an online shop offering a wide range of products and services to customers in South Africa. Our goal is to provide you with a safe, enjoyable, and seamless shopping and learning experience, and to make sure that everyone who uses our website is on the same page and aware of what to expect when shopping or enrolling in our digital courses.

The Terms and Conditions set out in this document are designed to protect both you (the buyer/learner) and Qwixby, and to provide a clear understanding of the rights and obligations of all parties involved. By using our website, you agree to be bound by these terms, and we kindly ask that you take a moment to read them carefully.

Note: quickfood.co.za / qwixby.co.za / marketnetwork.co.za all refer to the same legal entity: Qwixby (PTY) LTD (K2022318635)..

Terms & Conditions Definitions:

• 1. Definitions
• Website: the online platform operated by Qwixby (https://qwixby.co.za), also accessible via www.quickfood.co.za.
• Qwixby: Qwixby (PTY) LTD, registration number 2022/318635/07.
• You: the user of the Website, whether as a buyer of physical goods or enrollee in digital products.
• Order: the agreement between you and Qwixby for the purchase of a Product (physical or digital).
• Physical Product: tangible goods delivered by Qwixby or a third‑party Vendor.
• Digital Product / Training Course: online courses, downloadable materials or other electronic content sold and delivered via the Website. Digital Products may include video lessons, PDFs, workbooks and access to online portals.
• Pre‑Order: the purchase of a Digital Product in advance of its official release. Pre‑Order Terms (section 3.4) apply.
• Release Date: the date on which a Pre‑Ordered Digital Product is scheduled to become available. Qwixby may change this date as described below.
• Delivery: for Physical Products, shipment or collection; for Digital Products, the provision of download links or access credentials.
• ECT Act: the Electronic Communications and Transactions Act, No. 25 of 2002.
• Privacy Policy: Qwixby’s policy on personal data, incorporated by reference.
• PayFast: the third‑party payment gateway used for card and instant EFT transactions.
• Vendor: any third‑party seller offering Products on the Website.

Consumer Protection Act Notice

These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).

These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –

• may limit the risk or liability of Qwixby or a third party; and/or
• may create risk or liability for the user; and/or
• may compel the user to indemnify Qwixby or a third party; and/or
• serves as an acknowledgement, by the user, of a fact.

Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.

If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Qwixby to explain it to you before you accept the Terms and Conditions or continue using the Website. 

Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Qwixby in terms of the CPA.

Qwixby permits the use of this Website subject to the Terms and Conditions and the Conditions of Use as stipulated HERE and the Privacy Policy available HERE. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions, Conditions of Use and Privacy Policies unconditionally. You must not use this Website if you do not agree to the Terms and Conditions, Conditions of Use and Privacy Policies.

Terms & Conditions for Qwixby Online Shop & Services.

1. Introduction

1.1 These Terms and Conditions apply to the use of the Qwixby website (“Website”) and the purchase of goods or services from the Website. By accessing or using the Website or placing an order for goods or services, you agree to be bound by these Terms and Conditions.

1.2 These Terms and Conditions are governed by South African law and the parties agree to submit to the jurisdiction of the South African courts.

22. General Terms

2.1. Governing Law. These Terms are governed by South African law, and disputes fall under the jurisdiction of South African courts.

2.2. Acceptance of Terms. By accessing or using the Website, placing an Order for a Physical or Digital Product, or enrolling in a Training Course, you confirm your agreement to these Terms & Conditions.

3. Ordering, Payment & Delivery

3.1 Account Registration. To place an Order, you must register an account and keep your login details secure.

3.2 Payment. All prices are in ZAR. We accept payment via PayFast and EFT. Instant EFT payments reflect within 6 hours; non‑instant EFT may take up to 48 hours.

3.3 Physical Products Delivery. Physical items will be delivered within 30 days of payment clearance unless otherwise stated.

3.4 Digital Products & Pre‑Orders.

• Immediate Delivery: Upon full payment, available Digital Products are delivered instantly via email or portal access.
• Pre‑Order Delivery: If you have Pre‑Ordered a Digital Product, you will receive access on its Release Date. Qwixby may revise the Release Date; in such cases, we will notify you by email at least 7 days before the original Release Date with the new schedule.
• Release Date Changes: You may cancel a Pre‑Order for a full refund at any time up until the first notice of availability.

3.5 Cancellation & Refunds. Physical orders may be cancelled before processing. Digital Products (excluding consumed content) may be refunded within 14 days of purchase if no more than 10% of the content has been accessed.

3a. Fraudulent Activity and Public Reporting Clause:

3a.1: In the event that a buyer places a large order but fails to provide valid business registration details, and subsequently, does not complete the payment for the order, the Seller reserves the right to conduct online checks and verifications on the provided contact credentials, including but not limited to email addresses and business names. If, in the sole discretion of the Seller, the contact credentials appear to be suspicious or fraudulent after thorough examination, the Seller reserves the right to take the following actions:

• 3a.1 i: Public Reporting: The Seller may publicly report the incident, along with all supplied details related to the buyer, on various social media scam alert groups and platforms, with the intention of alerting the public about potential fraudulent activities.
• 3a.1 ii: Information Disclosure: The Seller may disclose relevant information about the buyer, including but not limited to the order details, contact information, and any other pertinent details, to the aforementioned social media scam alert groups for the purpose of preventing and mitigating potential harm to the wider community.

3a.2: The Seller shall not be held liable for any consequences resulting from such public reporting and information disclosure, as these actions are taken in good faith to protect against fraudulent activities and to safeguard the interests of both the Seller and the wider community.

3a.3: By agreeing to these terms and conditions, the buyer acknowledges and accepts the Seller’s right to take the aforementioned actions in the event of suspected fraudulent activity.

4. Sales and availability of stock

4.1 Only Registered Users may place orders for Goods, which Qwixby or the Vendor may accept or reject. Whether or not Qwixby or the Vendor accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by Qwixby for the Goods.

4.2 The Sale is made regardless of any communication from Qwixby stating that your order or payment has been confirmed. Qwixby will indicate the rejection of your order (by Qwixby itself or the Vendor) by cancelling it.

4.3 You may cancel an order at any time provided you do so before the order status becomes “Processing”. Orders can not be cancelled once in processing status.

4.4 Any order of a television will be subject to the condition that we obtain from you your valid TV licence number. If we do not receive your TV licence number or your TV licence number cannot be validated, your order will be altered to not include the television.

• 4.4a In cases where the payment was made, and a TV license cannot pass verification, a refund on the removed television will be made with a 15% transaction fee.
• 4.4b Validation of a prospective purchaser’s TV licence will be done before the sale of a television set by phoning the SABC’s Retailer Validation Call Centre on the toll-free number (0800 00 9704).
• 4.4c Shipping insurance will be calculated during checkout for all orders that include or contain a television. No shipping insurance will be applied for collection orders.
• 4.4d Please note that Shipping Insurance is not included in delivery costs and will still be added to the cost of all televisions, even if the order qualifies for free shipping.

4.5 Placing Goods in the shopping cart without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the cart. Stock may at any time become no longer available or the price thereof may change, without notice.

4.6 Herewith: You acknowledge that the stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by Qwixby, Qwixby will make all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, offers thereof are discontinued and clearly indicated on the Website. 

4.7 We cannot guarantee the availability of stock. Stock is updated multiple times per day, and the last update time is indicated. 

4.1. Pre‑Order Specifics

4.1.1 Definition. A Pre‑Order is an Order placed for a Digital Product not yet released.

4.1.2 Payment & Confirmation. Your payment secures a place in the upcoming course. Confirmation email will state the current Release Date.

4.1.3 Notifications. If the Release Date changes, Qwixby will notify you at the email address used for the Order, with the new date and any relevant details.

4.1.4 Cancellation Rights. You may cancel a Pre‑Order without penalty up to 7 days before the Release Date. After that, standard refund terms (3.5) apply.

5. Delivery

5.1 These Terms comply with the Consumer Protection Act, 68 of 2008 (CPA). Nothing herein aims to unlawfully restrict your rights under the CPA.

5.2 Limitation of Liability. Qwixby’s maximum liability for any Order is the total amount paid by you for that Order.

5.3 Qwixby will not be liable for any delay in delivery due to circumstances beyond its control, such as a force majeure event, natural disaster, or industrial action.

5.4 The risk of loss or damage to the goods passes to you upon delivery of the goods to you.

5.6 Delivery Timing: Please note that payment processing occurs before the delivery process begins. EFT payments start as soon as the payment is reflected in our bank account, and PayFast processing begins almost immediately. Orders exceeding R30,000.00 may take longer for clearance and processing due to security reasons.

6. Return and Refund Policy

6.1 Privacy Policy. Our Privacy Policy governs personal data; by using the Website, you consent to its terms.

6.2 Electronic Communications. We will communicate updates, course access details, and notices via the email you provided.

6.3 Amendments to Terms. We may amend these Terms at any time by publishing the revised version on the Website. Continued use signifies acceptance.

7. Privacy Policy and Changes to Terms and Conditions

7.1 Jurisdiction. South African courts have exclusive jurisdiction over any disputes.

7.2 Ombud. If we cannot resolve a complaint in 15 business days, you may approach the Consumer Goods and Services Ombud.

7.3 When you visit the Website or send emails to us, you consent to receive communications from us or any of our divisions, affiliates or partners electronically in accordance with our Email Disclaimer as set out separately HERE and that is incorporated by reference.

8. Governing Law and Jurisdiction

8.1 We are a participant under the Consumer Goods and Services Industry Code and are bound by it. If you have a complaint about the goods or services provided by us or require information regarding our internal complaints-handling process, please get in touch with us via our Get In Touch Page available on the Website in the Help Section or you can contact our call centre on +27 34 318 1053.

8.2 If we don’t resolve your complaint within 15 (fifteen) business days of you having notified us of it, you are entitled to approach the Consumer Goods and Services Ombud (“CGSO”), to assist in resolving the dispute. The CGSO’s contact details are: 

• Website: http://www.cgso.org.za/ 
• Share call: 0860 000 272 
• Email: [email protected]

Information

For the purposes of the ECT Act, Qwixby’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:

• Registered Name: Qwixby (PTY) LTD (K2022318635)
• Address: 116 Warden Street, Harrysmith, Orange Free State, 9880
• Phone: +27 72 585 4645
• Email: [email protected]
• CEO & Legal: Renier van den Berg

9. General

9.1 Qwixby may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.

9.2 You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.

9.3 Any failure on the part of you or Qwixby to enforce any right in terms hereof shall not constitute a waiver of that right.

9.4 If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.

9.5 No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.

9.6 No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.9.7 These Terms and Conditions contain the whole agreement between You and Qwixby(PTY)LTD and no other warranty or undertaking is valid unless contained in this document between the parties.

10. Inconsistencies in Information on the Website

10.1 Qwixby strives to provide accurate and up-to-date information on our website. However, we cannot guarantee the accuracy, completeness, timeliness, or reliability of any information contained on the website. The information displayed on our website is generated from various sources, including but not limited to third-party providers, and may contain inaccuracies or errors due to changes, updates, or insufficient data received from the supplier.

10.2 Therefore, Qwixby cannot be held responsible or liable for any errors or omissions in the information provided on the website. Users of our website are solely responsible for verifying the accuracy, completeness, and reliability of any information obtained from the website before relying on it. Qwixby disclaims any and all liability for any damages or losses, including but not limited to direct, indirect, incidental, consequential, or punitive damages, arising from the use of, reliance on, or inability to use the information on our website, even if we have been advised of the possibility of such damages.

10.3 By using our website, you agree to indemnify and hold harmless Qwixby, its officers, directors, employees, and agents from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the website, your violation of these terms and conditions, or your violation of any rights of another.

10.4 Qwixby reserves the right to modify, suspend, or terminate any part of the website, including the information provided on the website, at any time without prior notice.

11. Website Development Deals Service Agreements

11.1 By entering into a service agreement with Qwixby (PTY) LTD for website maintenance deals/products, you agree to the following conditions: (1) the payment terms and late payment fees as set out in these terms and conditions; (2) the scope of work and deliverables as agreed upon in the service agreement; (3) any additional fees or charges for changes or additions to the scope of work; and (4) the right of Qwixby (PTY) LTD to suspend or terminate services in the event of non-payment or breach of the service agreement.

11.2 Late Payment Fees

11.2.1 Late Payment: If payment is not made by the due date, Qwixby (PTY) LTD reserves the right to charge late payment fees as set out in these terms and conditions. By agreeing to these terms and conditions, you acknowledge and agree to the late payment fees and penalties that may be charged for late payments.

11.2.2 Late Payment: If payment is not made by the due date, Qwixby (PTY) LTD reserves the right to charge late payment fees as follows:

• For the first three late payments, a late payment fee of 10% of the outstanding amount will be charged.
• For the next three late payments, a late payment fee of 20% of the outstanding amount will be charged.
• If payment is not made after the sixth late payment, a reconnection fee of 50% of the outstanding amount will be charged.

11.2.3 If the account remains unpaid after the reconnection fee is charged, Qwixby (PTY) LTD may terminate the account and all outstanding amounts will become payable immediately, including any legal costs incurred to retrieve the outstanding amounts.

11.2.4 After the third missed payment, Qwixby (PTY) LTD may suspend or stop providing services until the account is brought up to date, including any late payment fees or penalties.

11.2.5 If the customer fails to pay the reconnection fee, Qwixby (PTY) LTD may retain any created content, domain name, and attached assets as compensation for the outstanding amounts. In this case, the content, domain name, and attached assets become the exclusive property of Qwixby (PTY) LTD, and Qwixby (PTY) LTD may choose to continue using the content or sell it to another customer.

11.3 Content Approval and Modification

1. Content Approval Responsibility: Qwixby acknowledges that all content created for clients is subject to their review and approval. It is the responsibility of the client to thoroughly review and approve all content provided by Qwixby before its use or dissemination.
2. Deemed Approval: In the event that a client fails to review and provide feedback or approval for the content delivered by Qwixby within a reasonable timeframe, typically within 5 working days, the content shall be deemed as approved and correct by the client. Qwixby shall not be held liable for any consequences arising from the use of such content thereafter.
3. Content Modification Requests: Clients reserve the right to request modifications or changes to any content created by Qwixby at any time during the engagement period. These modification requests must be submitted in writing via email to our designated support email address.
4. Timely Responses: Qwixby commits to responding promptly to any content modification requests submitted by clients via email. However, the turnaround time for implementing such modifications may vary depending on the complexity of the request and the existing workload.
5. Approval of Modifications: Following the submission of modification requests, Qwixby will make the necessary adjustments to the content and provide the revised version to the client for review and approval. It is the client’s responsibility to confirm their acceptance or request further revisions within a reasonable timeframe.
6. Final Approval: Upon receiving confirmation of approval from the client for the modified content, Qwixby shall consider the content finalized and ready for use or dissemination as per the client’s instructions.
7. Client Satisfaction: Qwixby is committed to ensuring client satisfaction with the content delivered. We encourage open communication and feedback throughout the content creation and modification process to achieve the desired outcome effectively.

12. Competitions and Promotions by 3rd Party Service Providers PayFast

12.1 Please note that all terms and conditions for the lucky draw, including eligibility, entry methods, prize descriptions, winner selection, notification procedures, and liability, are governed by PayFast.

12.2 Qwixby holds no responsibility for the administration, management, or outcomes of the lucky draw. Participants are advised to refer to PayFast’s official terms and conditions for complete details.

13. Updates to Terms and Conditions

13.1 Qwixby’s Right to Update: Qwixby reserves the right to modify, amend, or update these terms and conditions at any time without prior notice. Changes to these terms may be made for various reasons, including but not limited to legal compliance, industry standards, or improvements to our services.

13.2 Notification of Changes: While we may endeavour to notify users or clients of significant changes to these terms, it is the responsibility of users and clients to regularly review this document to stay informed about any updates. Continued use of Qwixby’s services after the posting of modifications to these terms constitutes acceptance of those changes.

13.3 Review and Acknowledgment: Users and clients are encouraged to periodically revisit this document to ensure their understanding of the most current terms and conditions governing their relationship with Qwixby. By accessing or using our services, users and clients acknowledge their responsibility to stay updated with any changes to these terms.

13.4 Retroactive Application: Any updates or revisions to these terms and conditions shall apply retroactively and affect all rights or obligations, regardless of when they arose, unless explicitly stated otherwise.

13.5 Questions and Clarifications: If users or clients have any questions or require clarification regarding the updated terms and conditions, they are encouraged to reach out to Qwixby’s support team for assistance. We are committed to ensuring transparency and understanding regarding the terms that govern our services.

13.6 Effective Date of Updates: Updates to these terms and conditions shall become effective immediately upon their posting on the Qwixby website or other relevant platforms. It is the responsibility of users and clients to familiarize themselves with the updated terms and adhere to them accordingly.